Ordering Questions

How To Order:

The easiest and most efficient way to place an order is to do so online. It is easy, safe and secure! Simply add the item you would like to purchase to your shopping cart and check out using our secure checkout system.

Payment Types:

We accept: Visa, Mastercard, Discover, and American Express

Sales Tax:

We add sales tax to all orders shipping to Pennsylvania.

Shipping Confirmation:

Upon shipment of your order, we will send you an e-mail confirmation of your orders shipment including tracking information (where applicable).

Shipping

How We Ship:

All items (framed and unframed) are shipped from our partner production facilty in Austin, TX, directly to your specified shipping address (residence or business). Unframed items are shipped rolled in tubes. Framed items and unframed canvases are shipped in specially designed boxes maximizing the protection and safety of the item while in transit.

All Domestic USA orders will ship via either USPS Priority Mail or FedEx Ground, and Non-Domestic USA and International orders will ship via USPS or other international carriers.

Much like when ordering furniture or large decor items, over sized or bulk orders require a freight carrier shipment. Oversized orders that may require shipment via a freight carrier are based on meeting one of the following: weight of 100 lbs or more or seven or more framed items ordered.

Our handcrafted products can be delicate and require the utmost care when handling in shipping. Larger orders are especially susceptible to improper handling, so we require that they ship through a freight carrier to ensure proper delivery at your doorstep. Should your order require delivery through a freight carrier, a customer service representative will reach out to you directly.

What are the shipping charges?

Shipping charges for orders vary depending on the contents of the order as well as the destination. Your exact shipping charge is quoted immediately upon adding an item to your cart and selecting the destination in the "shipping to" drop box.

International Duties:

In some cases you may be required to pay local or national import duties or taxes to your local customs office. We have no means to determine in advance if you will be taxed or what these taxes may amount to. We recommend you research and contact your local customs bureau to determine if you will be required to pay any additional duties.

Delivery Delays:

There are several common reasons a delivery is delayed, and in many cases results in the original shipment being returned to our production facility center. In all these cases you will be contacted immediately and the situation will be resolved. Incorrect or invalid shipping address, recipient unavailable to receive delivery, or a shipment that is damaged in transit are all issues that will cause delays.

Lost Shipments:

If you feel that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. We cannot track or trace international shipments, therefore we cannot deem them lost until 60 days after the shipping date. When 60 days has passed, an insurance claim will be filed and a replacement shipment will go out immediately, at no additional charge.

Returns

Return Policy:

Please note that Art on Demand purchases are custom made to order and non-returnable. In the event that your order is received damaged, please save all original packaging and contact us at retailonlinestore@philamuseum.org or call 215-684-7962.

Privacy Policy

We take the privacy and security of your personal and payment information very seriously. For no reason will we ever share your information with a third party. Your email and contact information will only be used for order status and update purposes.

Copyright Information

ALL IMAGES ON THIS SITE ARE EXPLICITY PROHIBITED FROM BEING REMOVED OR COPIED AND ARE PROTECTED UNDER FEDERAL COPYRIGHT LAW AND INTERNATIONAL TREATIES.